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Job: Field Site Supervisor

Position Field Site Supervisor
Location 11900 Carpenter Rd., Ann Arbor MI, 48160
Position Description

Location: Milan, MI

Employment Type: Full Time

Field Site Supervisor Duties

Overall

  • Oversee daily on-site operations
  • Enforce all workplace policies and procedures
  • Restock vehicles with items as needed (paperwork, cleaning supplies)

Vehicles

  • Ensure all vehicles are on site as scheduled
  • Keys are available as needed 
  • Vehicles are coordinated for scheduled maintenance
  • Vehicles are visibly in good condition and well maintained for cleanliness and amenities
  • Vehicles are properly locked up at the end of shift
  • Coordinate vehicles out from rotation if deficiency develops for repairs
  • Coordinate fuel stops during shift

Staffing

  • Ensure quality on-site service delivery and chauffeur employee
  • Ensure chauffeurs are on-site and properly prepared
  • Spot check change over to ensure process is followed
  • Identify training and professional development activities needed for continuous improvement
  • Mediate on-site conflicts

Service

  • Conduct onsite staff performance evaluation daily (written report) 
  • Address and report safety concerns in a timely manner
  • Address passenger questions and service issues
  • Manage service issues as they arise
  • Maintain boarding area to ensure clean, safe, barrier-free service area.
  • Administrative duties as required
  • Manage paperwork collection and return to the office, DAILY
  • Be on call during off-hours to assist other field manager assistants as needed

 

Qualifications

  • High school diploma required; associate’s degree or equivalent from two-year college or vocational school
  • 3-5 years’ experience in hospitality, service management position, or passenger transportation, preferred shuttle management experience  
  • Ability to stand for long periods and lift up to 50 pounds
  • Willingness to work a flexible schedule (nights and weekends, as needed)
  • Chauffeurs License Required with a DOT card;  CDL preferred
  • Clean MVR required

All employees must pass a background check and drug test.

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