Dispatcher

Position Dispatcher
Location 11900 Carpenter Rd., Ann Arbor MI, 48160
Position Description

Essential Duties and Responsibilities may include the following. Other duties may be assigned.

  • Take customer and affiliate reservations from a multitude of communications channels including, email, telephone, and internet-based distribution systems.
  • Dispatch and schedule limousine, van, bus and other vehicle trips.
  • Confirm Driver availability.
  • Address customer concerns and service emergencies with urgency and care.
  • Maintain a clean, concise log of daily activities covering service levels, incidents, and vehicle maintenance status.
  • Conduct regular, consistent data entry and follow-up with attention to detail.
  • Communicate with drivers and sales team to promote and maintain workflow and customer satisfaction.

 

Education and Experience:

  • High School Diploma or GED equivalent or 2 years or more related experience and/or training; or equivalent combination of education and experience
  • Knowledge and practice of safety rules and procedures is required.

 

All employees must pass a background check and drug test.

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