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We are the University of Michigan Preferred Limousine and Executive Car Service Strategic Alliance Partner. All staff, students, and faculty are entitled to preferred discount rates for car and limousine services.
Experience transportation like never before with Golden Limousine.
How could the company have improved the level of service that you received?Couldn’t, great experience on all levels
Everything was perfect and DaVeina is always a pleasure to work with!
No need, absolutely excellent on all fronts.
Service was excellent!
Golden is the only car service we have used when traveling to Detroit/Ann Arbor. The service is always as expected. Outstanding service with reservations, airport and hotel greetings (always early/on-time), cars are clean and tidy, drivers are always exceptionally nice, friendly and conversational (but not too chatty), and they drive very safely and carefully. Highly recommend to everyone I speak with!
Outstanding service in all aspects of the process! Reservations is always wonderfully professional, kind, and accommodating. Drivers are on-time, experienced, and safe. Very clean cars. Thank you!
Your chauffeurs are wonderful!
Edward was excellent, kind, and professional. Thank you so much!
How could the company have improved the level of service that you received?N/A…our experience was excellent and took a lot of stress off the preparation for our trip.
This is my favorite Service. Professional, prompt, courteous, and I LOVE the communication via messages and emails. You are a 10/10 – no improvement needed.
I just wanted to tell you that over the past few weeks, I have had several really great experiences with your reservation staff, especially Daveina. She has helped me with a couple complicated group orders with last-minute changes and special needs, and she has been extremely helpful, patient, and accurate. I really cannot express how grateful I am to her for her excellent service. It makes my job much easier!
We have used this service several times and have always been extremely satisfied with the service. We would recommend this company highly and encourage others to use them.
As usual, service was excellent!
Thank you for your wonderful service last school year! Your drivers were wonderful to my children. Please send my gratitude for their exceptional service.
Mr. Williams was delightful, helpful, and early! I am a happy customer.
Service was very good. Coming early was tops! Drivers were nice.
Larry Miller did a nice job personally and in handling our stretch limo all day Saturday. In fact, the drivers for our entire party were excellent for the entire weekend. Thanks for the great service.
Superb service… professional staff… could not have improved our experience. Keep the staff you have.. personable, knowledgeable, and professional in all respects.
I just wanted to drop a line and mention what a great job Edward did taking our kids down to Ann Arbor on 10/22/2016. He was prompt, capable, and very professional. Even when everything was crazy with parking and all the traffic (there was also a Michigan football game that day. It was nuts!), he managed to find a good place for us to unload our equipment and was waiting right out where he needed to be even though the game went into overtime. Well done! I also wanted to mention that the bus itself was outstanding. Up to date and in fantastic condition.
I have now worked with Maya on three large scale national events since 2013. I have found her work and the quality of Golden Limousine to be superb, and I am so grateful to have that experience with a vendor, especially during these high stakes national events.
You are always fantastic and responsive to my requests. Service was exceptional and nothing could be improved.
Service was excellent!
Debbie was so helpful trying to select just the right vehicle and services for my daughter’s wedding day. The photographer wanted to shoot at various campus locations prior to delivering the wedding party to their destination, so it was important to choose a company familiar with the University. And the fact that UofM utilizes Golden was a strong factor in our decision. It was highly rated by our Michigan League wedding planner. My daughter was very pleased with the vehicle and with the very good driver. Thank you for such a positive experience on an important day.
It was superb. Hafijur is a thoughtful and considerate professional. This was an excellent experience.
Hope you’re well! I wanted to follow up with a MASSIVE thank you to you and your team. I appreciate all of your help working to coordinate with our group and ensuring a seamless experience. I cannot say enough about your drivers. They were not only the up-most professional, but also so friendly and easy to work with.
Thank you again for your service. I hope to work with you again next time we are in Detroit!
Golden came highly recommended from U of M Patient facilitated services.Was not disappointed. Getting to medical appointments on time made my husband’s semi-annual trip easy to maneuver.
Khondker Haque was an awesome driver and made the experience of going out for my mothers birthday a fun memorable experience!
I would like to THANK YOU for your superior service. My driver, Reginald was very professional and a great stamp on your company as an employee. I will be referring others and using you all again in the near future!
I wanted to summarize that I was extremely satisfied. I had a little difficulty with questions all based on my expectations. I have used this service before and had high expectations which were met. I was very satisfied.
DaVeina Thomas was exceptional in providing service and all arrangements were superior. She always pays attention to detail, from the chauffeur to stocking the bar, to stops, times and pickups. This is the second year I have worked with DaVeina regarding the Charity Preview Event and I know she is dependable and responds to my requests promptly. She is a delight to work with!
I really appreciated the service that Brad Williams and Zack Aldrouby provided on my outbound and return trips. They are courteous, thoughtful and professional.
Both chauffeurs (to the airport and returning) were extremely professional and pleasant. I am very appreciative of the chauffeur waiting at the airport for me for 2 hours as I was caught up in the Delta computer outage.
I marked Met Expectations on most answers because I expect a certain high quality level of service when I pay for something. If I don’t get it, I take my business elsewhere. All aspects of my booking experience and transfer were excellent. The driver was courteous, helpful, and got me home safely which is what I would expect. So it is hard for me to check off Above Expectations, even though my experience was excellent across the board.
Our drive Larry was great. I can’t think of anything that would have made our night out better.
As a U of Michigan staff member making reservations for guests… your company is top notch, easy to work with, and my customers say good things about the drivers. Keep up the good work.
Dear Sean, Allow me take this opportunity to say thank you for the exceptional service your team provided to me during my recent trip to Japan. This trip was lively with many unexpected scheduling changes along the way – at all hours of the day. I truly appreciated the great care I received with each and every conversation, and ground transfer. Your staff were so kind, accommodating, responsive, timely, and overall – professionals! At Sakti3, we highly value out affiliates, contractors, service providers, and are fortunate to have many great partners. We ask staff each week to nominate someone externally that they believe exemplified exceptional service. We call this recognition program “SaktiPartner.” This week, I shared my experience with Golden Limo in a company-wide meeting and selected your team for this week’s SaktiPartner. As a special thanks, we will be sending a pizza dinner to your Ann Arbor office this Friday at 12:00pm, and 8:00pm. Thanks again to the team, for all of their hard work and support.
Such excellent service! Thank you.
This was my first experience with Golden Limo and it was perfect! I loved how they kept me updated via texting.
The ride was great, the driver was punctual and friendly. It’s all good.
Fantastic experience! I will use you guys from here on out and I’m telling everyone to do the same — so glad I found you guys ;))
Drivers were incredible — cars were clean as a whistle, service fantastic and everything was so easy, can’t thank you enough 😉
Wanted to leave a review for Reggie, my driver on Sunday February 12th, confirmation #2110310. Reggie was great and a pleasure to ride with from the Detroit airport to Ann Arbor. He was very friendly and helpful.
Thank you! I ordered the limo to take my sister to the airport – she was thrilled with the service (she was familiar with Golden). She said she totally enjoyed the ride, the driver was great, and she felt like a princess. Thank you!!
Another outstanding job!!
I highly recommend James because of his professional service and expertise. He displayed safe driving techniques during the trip (specifically driving with hands at ten and two). He was familiar with the itinerary and took the direct route. He was punctual and courteous. James identified the passenger controls and allowed us a comfortable and relaxing day. He should be commended for his high level of service. Thank you for a great day!
Dear Golden Limo team,
Thank you for sending Reggie today, we had a really pleasant ride, the car was impeccable and so was his service. He was very easy to chat to and made sure we got to our terminals safely with speed and ease. I’ll definitely use Golden Limo again! Nora
My driver was very professional and knowledgeable about the area.
Cynthia Hart was an exceptional chauffeur and driver, lots of experience, very professional and made me feel safe.
Our driver, Dennis Flamme, was fantastic. Professional, knowledgeable, courteous — everything you could hope for. I’ll definitely use you again and recommend you to others, and will request Dennis every time! You helped make our daughter’s college graduation truly memorable.
I don’t think it can improve. It’s already great.
I love how I can rely on your chauffeurs to be 15 minutes earlier than I request and are always very friendly and drive very safely.
It was wonderful – as usual….. you do a tremendous job! I tell everyone about Golden.
Our Driver was on top of everything…. he seemed to anticipate our requests.
Both Terry and Larry were excellent chauffeurs. I would use Golden Limo again and recommend them to others.
Good Morning. 1. Your masterful promotion of Golden Limousine has encouraged Betsy and me to schedule our transportation services in London tomorrow. Courteous, efficient and reasonably priced. 2. Let’s get together end of next week.
Sean ,Great people at Golden Limo Int…..I have a dream….. A dream that Golden Limo will be replicated in my East African Country , Kenya…..The Commercial and Economic Hub of East & Central Africa , home to HQ’s of great International and Multilateral Organizations represented on the African Continent …. The Safari Country……… I have a Dream ,Sir……Again well done …
Service was great!
Both drivers were engaging – good that when we stopped talking, they stopped talking. only so much to say very early in the morning!
I don’t recall receiving a Customer Survey from your company, so I thought I’d take the liberty of letting you know how I felt about the service that was provided. First, let me say that I truly appreciate your staffs attention to the details of my request from the time I made the reservation until the day of my event (Debbie Gallaway and DaVeina Thomas) . When my husband and I asked if we could schedule a day to come out and take a look at the bus, your staff went out of their way to accommodate us. After a quick walk-around of the bus (which was basically brand new), we noticed there were no cup holders. We pointed this out, and your staff took note because to our surprise they were installed in time for our trip. This was really appreciated because over half the people on the bus had drinks, and if it weren’t for the cup holders where would they have put them.
Second, your company is certainly true to its name (Golden LIMOUSINE). I never knew you could get Limousine service on a Motor Coach, but that’s exactly what we received. Our driver, Ed Page, was Prompt, Professional and extremely Polite (the three P’s I always look for in a company). The majority of our passengers were seniors, so Ed was very attentive to their needs. He went out of his way to make sure they were able to board and exit the bus safely. THEY LOVED HIM! Needless to say, my husband and I did too.
Lastly, I just want to say we really enjoyed utilizing Golden Limousine for our travel needs, and will definitely recommend this company to friends and family. Thanks to our good friend James (Doc) Dochery for referring us. It was one of the best Motor Coach trips we’ve ever planned.
Looking forward to traveling with Golden Limousine again in the future!
How could the company have improved the level of service that you received?
Nothing. All was terrific!
How could the company have improved the level of service that you received?
The service was excellent. No improvement necessary.
We had so many trips with your company recently and all were handled with the greatest care from reservation to completion. I really appreciate the attention to detail, that you monitor incoming flights and adjust accordingly, and the drivers are great!
It all went according to plan, and the shuttles were where they needed to be at the right times.
I had multiple reservations for the Gray/Howard wedding, booked originally by Staci Kennedy, and I paid for all of them. My answers here can serve for all the shuttles according to my own experience and what I heard from our guests. Everyone was very happy with how things went!
You are stellar. I have no recommendations beyond maintaining the high level of service, experience and competence.
I can not say enough nice things about our driver Monte. He was on time, professional, and accommodating. The car was clean and well taken care of. I will for sure be using your service again! Thank you!
How could the company have improved the level of service that you received? None, it was above all expectations!
Everything was great and we will definitely be using this service often!
Everything was GREAT! I will definitely be using again…thank you!
I messed up my pick up time….I thought I had set it up for 6:00, but I had accidentally set it up for 5:00. The phone staff and driver accommodated the extra time for my group and I and were very friendly and courteous in making the change. A+ service!
This was such a wonderful experience, I cannot think of anything that could have made it any better!
Golden is the only car service we use when traveling to Ann Arbor. They drivers are always very neatly attired, on-time, professional, and gracious. And, they drive very carefully. The car we had on July 29 with Isaac was impeccable. It was the cleanest car I have had in awhile. It made our experience that much more enjoyable. Thank you!
I want you to know what a golden asset the bus driver that we had to and from the Detroit Jazz festival is to Golden Limousine. Eddie is a real professional. He was courteous and congenial, and you could tell that he was serious about taking good care of his passengers. On top of that, he drove that big ol’ monster bus with skill and care. I rode with him Saturday, Sunday, and Monday, and his service and care really helped to make my weekend a special occasion.
Another excellent experience today. Walid was wonderful — so warm and kind. I hope to send you some of my clients soon! In the interim, I am personally enjoying the services very much 😉
I was the wedding planner for 4 reservations for a wedding this past weekend. The drivers were awesome… very punctual, friendly and professional. The wedding party absolutely loved Dedra Holmes. I rode on the first bus shuttle with Barry, who was so wonderful! Christy was one of the two day drivers and was also the night driver. She was really great and had the guest shuttles going back and forth in a very timely manner!! All three drivers… Dedra, Barry and Christy were fantastic, it was a great experience for all!!
I wanted to thank you for your shuttle services last week. The 2 shuttles worked out great for our event.
We used two of your handicapped accessible, larger vehicles to plan a five stop route for five hours on 9/17/17 in Gallup Park, and could not have been more pleased with the service the Chauffers provided and the way in which they provided it. Thank you so much. Carolyn Grawi recommended you and it was a great recommendation!
Online booking is very easy. Status e-mails are helpful. Always have great feedback from my guests!
I used you because you were Tradefirst members and I was thrilled with every aspect of your service
We have used Golden Limo for our annual conferences (over 400 departures and arrivals, plus VIP pickups) for the last 3+ years. I cannot say enough about them when it comes to timeliness, courtesy, and attention to detail. Our attendees arrive from all parts of the globe and GL always handles the last minute changes without missing a beat. All the changes are passed from our attendees to me, and I forward to my GL contact (Maya Adrine is a GEM!!!!); at times I’m overwhelmed with the magnitude of the changes. GL is never! They ALWAYS handle changes, never drop the ball, and are constantly updating me.
In fact, we have several VIPs I manage, and Maya will text me when the VIP is picked up from airport, on way to hotel, and when they’re dropped off. I never have to wonder where the VIP is. She treats each attendee with courtesy even when they give her a hard time (trust me, I’ve seen some of our reps get testy with her), and she NEVER treats them negatively.
Their manifests are updated and sent to me on a regular basis so I know what arrival and departure times are, what changes etc. Some of my attendees enter incorrect flight info; they see that ahead of time in their system and ask for the corret info, so my attendees will not be missed on arrival.
I always show up early onsite, but Maya usually beats me there, talk about punctual!
Honestly, I cannot say enough about GL and Maya. You will be in EXCEPTIONAL hands with them.
Both Reggie and Carol were professional and courteous. They were so flexible with the changing logistics of the event, and made my job a thousand times easier with their calm demeanors.
No suggestions for improvement. Everything was excellent.
Thank you for a great experience.
I was very happy with the experience. Christie was excellent in all areas. She made the experience exceptional.
I was happy I chose Golden and would use again, great experience with my chauffeur too.
I was very impressed by the overall experience making the reservation and enjoying the services. I usually have asked for the service for others, not for me. It is a bit pricey, but it was very good. Thank you. both drivers were very kind and polite. it was very good.
Just a quick note to let you know how happy both my boss and I are with the high level of service provided by your company. The driver yesterday who was assigned to confirmation #2132811, was “highly professional, thoughtful and efficient with the driving this morning.” Every time I call in to schedule transportation the staff are friendly and efficient, they really make the whole process very easy.
Keep up the great work!
Service was excellent
I am going to be a repeating customer I am talking it up to all my friends & co-workers Wow I am impressed I cannot wait to use this service again Thank you Rosemary, Sadiq, Sean Duval & all your staff!!
I’m writing with a big thank you to you and your team for doing splendid work both before and during the After Her Service Retreat in New Orleans this past weekend. Thank you for taking care of the few issues that came up so quickly. Reggie contacted me on Friday about a delayed flight, and he was able to flex the schedule to pick up that passenger. We were amazed that the last three were only 20 minutes late to the Friday Welcome, so that’s considered a big WIN. The ground transportation all went as smoothly as it could have and we thank you!
Thank you so much for your continued excellent customer service!
As I am an overseas user, I find the flexibility of being able to book this service regardless of where my CE is visiting in the USA the most valuable point. I have had no complaints from my CE who is the main user, and that is always a plus as if the service was poor, I would have been instructed to cease using immediately.
First time using a limo service, was very easy. Don’t think you could have made it better.
We were particularly impressed with our driver, Z-Ray. We appreciated his professionalism and enjoyed our time with him, very personable and easy to talk to. Hope to see him again.
I don’t think it could have. Everything met or exceeded our expectations.
The overall experience was great. I would definitely use the service again.
I have booked through Golden twice in the last month. The staff has been wonderful and helpful. I will recommend to others.
Eddie was a hoot. Very professional but still fun and entertaining and interactive